Get Help with Customer Service Nightmares
Thanks Sears - NOT
We purchased a heat pump in November 2007. The rep who sold it to us said we could deduct it off our taxes. When I called Sears to try to find out the cost for just the heat pump, I was tranferred and disconnected 15 times. I spent over 3 hours on the phone trying to get this information. (Their phone system seems to disconnect you if you spend more than 3 minutes on hold.)
Fernando, at Sears.com was trying to help, but when he put me on hold, I got disconnected. Special thanks go to Shauna at the Service Dept. She tried very hard to help, and I will call the original project manager as she suggested. (Sears - could you please clone her?)
Of course, the person who sold us the heater/heat pump never called me back.
THANKS SEARS!!! We'll be sure to buy another Kenmore appliance. NOT.
Fernando, at Sears.com was trying to help, but when he put me on hold, I got disconnected. Special thanks go to Shauna at the Service Dept. She tried very hard to help, and I will call the original project manager as she suggested. (Sears - could you please clone her?)
Of course, the person who sold us the heater/heat pump never called me back.
THANKS SEARS!!! We'll be sure to buy another Kenmore appliance. NOT.
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