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Diana

Diana's Blog (29)

Compare Credit Card Rates

Bankrate is a great site to compare rates on most financial instruments. Just make sure you read the fine print on any credit card. http://www.bankrate.com/credit-cards.aspx Continue

Added by Diana on October 6, 2009 at 11:12am — No Comments

Who Can Resist a Good Bargain?

If you are an avid on-line shopper, you might want to check out Lucky Magazine's list of on-line markdowns: http://www.luckymag.com/blogs/luckyrightnow/2009/10/online-markdowns-12.html It lists coupon codes, sales and discounts for popular name brand stores. I'll be good, I'll be good, really I will! (But why did they have to tell me about the 20% off discount at Bloomies?) Continue

Added by Diana on October 5, 2009 at 12:59pm — No Comments

Wal-Mart Gift Cards

Did you know that it takes 2+ weeks, or longer, for Wal-Mart to get a first-class mailed gift card to the recipient, after supposedly shipping it. You might want to think twice about buying one if you don't have at least 3-4 weeks before someone's birthday. Great customer service Wal-Mart! NOT. This is very embarrassing. I don't understand why Wal-Mart couldn't get a gift card there in 10 days. My friend got NO BIRTHDAY PRESENT from me. It hurt her feelings. The card was ordered 09/15 and sup… Continue

Added by Diana on September 28, 2009 at 9:00pm — No Comments

Banks Ease Burden of Credit Card Debt

WashingtonPost.com wrote a great article about how banks are willing to work with consumers to restructure credit card debt: http://www.msnbc.msn.com/id/32772394/ns/business-washington_post/ Continue

Added by Diana on September 10, 2009 at 8:46am — No Comments

State Farm Insurance - What Have You Done?

Read Angela Russell's horror story here: http://statefarmsucks.homestead.com/ Continue

Added by Diana on August 27, 2009 at 6:04pm — No Comments

Bogus Bill Collectors

ConsumerMan warns us against bogus bill collectors and other scam artists: http://www.msnbc.msn.com/id/32509393/ns/business-consumer_news/ Continue

Added by Diana on August 25, 2009 at 9:00pm — No Comments

Macy's Bizarre Accounting

Do you have a Macy's charge card? Do you pay on-line? If so, what shows up as your "Current Balance" isn't what you really owe. According to one of their customer service reps, it is what "you would owe if you didn't pay the full balance." And to find your real balance you have to dig through several layers to find your actual transactions. Shame on you Macy's. This kind of shameless misleading of your customers is uncalled for. We miss Marshall Fields.... Continue

Added by Diana on August 4, 2009 at 4:00pm — No Comments

CUSTOMER SERVICE EXECUTIVES - HOW TO REACH

AOL Corporate HQ: 703-265-1000 Customer Service: 800-827-3338 High Speed Broadband Support: 1-888-849-3200 Billing: 1-888-265-8003 Cancellation: 1-888-265-8008 General: 1-800-827-6364 Nicholas J. Graham, VP of Corporate Communications, Spokesperson Ron Grant, President/CEO Kim Partoll, EVP, Customer Managerment (D.C.) AOL is owned by Time Warner 212-484-8000 AT&T MOBILITY (Wireless) (formerly Cingular) Ralph de la Vega President/CEO, AT&T Mobility ralph.vega@att.com AT&T MOBILITY (… Continue

Added by Diana on July 2, 2009 at 11:00am — No Comments

LATEST BANK TRICK: First, We Get Your Credit Score Lowered, Then We Charge You More...

If skyrocketing bank fees and tougher credit standards weren't enough, the banks have an even sneakier tactic in their arsenal. Banks are rushing to lower credit limits on thousands of unsuspecting card users. Do you often pay your bill on-line, and don't even bother to open your paper bill? You better look closer. Your credit limit might have been cut by thousands of dollars! Of course, we all know what happens when this happens. That's right - your credit score goes down, allowing banks to… Continue

Added by Diana on December 4, 2008 at 4:36pm — No Comments

Dealing with Contractors

We've all heard the horror stories... the contractors who take the money and run, the scam artists, the guys who do shoddy work. And add to this that contractors can easily put a lien against your house, and you have a recipe for disaster. HOW TO HIRE & WORK WITH A CONTRACTOR 1) Try to get a referral from someone you know 2) Check references 3) Check the Better Business Bureau report (www.bbb.org) 4) Check out a contractor's reputation on Yahoo 5) Get at least 2 estimates; 3 are better 6) D… Continue

Added by Diana on October 17, 2008 at 5:00pm — No Comments

Comcast Booting Customers

Comcast has decided to boot customers that download more than four movies per day. They sent the following to customers today: "On October 1, 2008, we will post an updated Acceptable Use Policy (AUP) that will go into effect at that time. In the updated AUP, we clarify that monthly data (or bandwidth) usage of more than 250 Gigabytes (GB) is the specific threshold that defines excessive use of our service. We have an excessive use policy because a fraction of one percent of our customers use… Continue

Added by Diana on September 22, 2008 at 4:00pm — No Comments

The Better Business Bureau Will Grade Companies from "A" to "F"

In the past, the BBB has ranked companies either "satisfactory" or "unsatisfactory." Later this year, they will change their rating system, ranking companies on a scale from "A" to "F." Read the full story at: www.stltoday.com Continue

Added by Diana on August 14, 2008 at 11:00am — No Comments

AT&T IN DEEP WATER WITH CONNECTICUT REGULATORS

According to the Office of Consumer Counsel, in Connecticut, AT&T has failed to meet state standards for repairing out-of-service residential lines for the past eight years. An investigation has been launched. View the full story at: http://tinyurl.com/5rrvvd%3C Continue

Added by Diana on August 13, 2008 at 5:30pm — No Comments

SPRINT: Still Hemmoraging Customers

Sprint lost 901,000 customers in the second quarter. They are leaving by droves and jumping ship to AT&T and Verizon due to poor customer service. Read the full story at: http://blogs.zdnet.com/BTL/?p=9579. Here are some stories about the service customers have received at Sprint: http://blogs.zdnet.com/ip-telephony/?p=3023. Continue

Added by Diana on August 6, 2008 at 3:24pm — No Comments

"Most Absurd Fee of the Year" Award

Now, companies are charging you to accept payment for your bills! The Customer Service Advisor has declared this practice as the "Most Absurd Fee of the Year" Award. Read the full story at: http://tinyurl.com/6b7a3l. Let's boycott these companies until they stop this horrendous practice: AT&T Wireless Cablevision Charter Comcast Cox Communications T-Mobile Continue

Added by Diana on August 5, 2008 at 1:00pm — No Comments

Delta Demands $300 in Fees on a $306 Ticket

We all know that the airlines are nickeling and diming us to death... JetBlue just started charging $7 for blankets and pillows (http://tinyurl.com/6m8ojb). And now Delta's fees appear to be more expensive than their tickets. Read the full story over at The Consumerist (http://tinyurl.com/6dkue7)! Continue

Added by Diana on August 4, 2008 at 4:34pm — No Comments

The Customer Service Hall of Shame

Find out who's been naughty and who's been nice: http://tinyurl.com/5yzvs5. Continue

Added by Diana on May 31, 2008 at 12:00pm — No Comments

Six Strategies for Successful Complaints

Learn how to get results when you complain. See the article at: http://tinyurl.com/32qny7. Continue

Added by Diana on May 30, 2008 at 10:19am — No Comments

CUSTOMER SERVICE EXECUTIVES - HOW TO REACH

AOL Corporate HQ: 703-265-1000 Customer Service: 800-827-3338 High Speed Broadband Support: 1-888-849-3200 Billing: 1-888-265-8003 Cancellation: 1-888-265-8008 General: 1-800-827-6364 Nicholas J. Graham, VP of Corporate Communications, Spokesperson Ron Grant, President/CEO Kim Partoll, EVP, Customer Managerment (D.C.) AOL is owned by Time Warner 212-484-8000 AT&T MOBILITY (Wireless) (formerly Cingular) Ralph de la Vega President/CEO, AT&T Mobility ralph.vega@att.com AT&T MOBILITY (… Continue

Added by Diana on May 30, 2008 at 10:00am — No Comments

Comcast Buys Plaxo Social-Networking Site

What will happen to Plaxo now that Comcast has purchased it? See the full story at: http://tinyurl.com/5lqq55 Continue

Added by Diana on May 22, 2008 at 7:24am — No Comments

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