Get Help with Customer Service Nightmares
Comcast Booting Customers
Comcast has decided to boot customers that download more than four movies per day.
They sent the following to customers today:
"On October 1, 2008, we will post an updated Acceptable Use Policy (AUP) that will go into effect at that time.
In the updated AUP, we clarify that monthly data (or bandwidth) usage of more than 250 Gigabytes (GB) is the specific threshold that defines excessive use of our service. We have an excessive use policy because a fraction of one percent of our customers use such a disproportionate amount of bandwidth every month that they may degrade the online experience of other customers.
250 GB/month is an extremely large amount of bandwidth and it's very likely that your monthly data usage doesn't even come close to that amount. In fact, the threshold is approximately 100 times greater than the typical or median residential customer usage, which is 2 to 3 GB/month. To put it in perspective, to reach 250 GB of data usage in one month a customer would have to do any one of the following:
* Send more than 50 million plain text emails (at 5 KB/email);
* Download 62,500 songs (at 4 MB/song); or
* Download 125 standard definition movies (at 2 GB/movie).
And online gamers should know that even the heaviest multi- or single-player gaming activity would not typically come close to this threshold over the course of a month."
They sent the following to customers today:
"On October 1, 2008, we will post an updated Acceptable Use Policy (AUP) that will go into effect at that time.
In the updated AUP, we clarify that monthly data (or bandwidth) usage of more than 250 Gigabytes (GB) is the specific threshold that defines excessive use of our service. We have an excessive use policy because a fraction of one percent of our customers use such a disproportionate amount of bandwidth every month that they may degrade the online experience of other customers.
250 GB/month is an extremely large amount of bandwidth and it's very likely that your monthly data usage doesn't even come close to that amount. In fact, the threshold is approximately 100 times greater than the typical or median residential customer usage, which is 2 to 3 GB/month. To put it in perspective, to reach 250 GB of data usage in one month a customer would have to do any one of the following:
* Send more than 50 million plain text emails (at 5 KB/email);
* Download 62,500 songs (at 4 MB/song); or
* Download 125 standard definition movies (at 2 GB/movie).
And online gamers should know that even the heaviest multi- or single-player gaming activity would not typically come close to this threshold over the course of a month."
Add a Comment
About
Badge
© 2009 Created by Diana on Ning. Create a Ning Network!
You need to be a member of Customer Service Advisor to add comments!
Join this Ning Network